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Frequently Asked Questions

 

WHAT'S THE SHIPPING POLICY?

  • CURRENT PROCESSING TIME: 1 - 10 BUSINESS DAYS. 

  • It generally takes 3 - 5 business days to make and prepare most orders for shipment. However, supply chain delays stemming from COVID & civil demonstration have resulted in the need to extend processing times.  Turn-around-time is largely determined by order size and the number of open orders has in the queue.  Please consider the estimated processing/shipping time and your needs before ordering.  I care about customer satisfaction and will do my best to get your order to you as soon as possible. 

  • All domestic orders under $75 are shipped at a flat rate of $8.50. Domestic orders over $75 ship for free!
  • It is the buyer's responsibility to ensure that the correct address is entered upon checkout. Terrene Fusions is not responsible for re-delivering packages that are misdelivered or lost due to an incorrect entry by the buyer. Additionally, Terrene Fusions is not responsible for packages after the have been marked "delivered" by the Post Office. This includes lost and stolen packages.  Claims for lost/stolen packages can be filed with USPS to launch an investigation. All packages shipped via Priority Mail come with insurance. It is the buyers responsibility to ensure someone is able to accept packages on the date of delivery shown on tracking. Please understand that postage delays/other mishaps that may occur after delivery are outside of Terrene Fusions' control. 

WILL YOU DO COMBINED SHIPPING?

    Yes, if you place 2 separate orders for the same address, I will always combine both orders into one box and refund the shipping overage from the second order. 

    SCENT OPTIONS

      Terrene Fusions offers a range of scent options to suit varying customer preferences. The Lemongrass EO option is the only scent choice that is 100% essential oil. The other choices are derived from plant-based fragrance oils made with natural and synthetic ingredients. UNSCENTED IS AVAILABLE for most products as well for those who prefer no added scents.

      DO YOU OFFER BULK SIZE OPTIONS?

      Yes, I sell 32 oz options for select products (see store), and gallon sizes for a few conditioners. Contact me for more info.

      CARE INSTRUCTIONS

      All products have a shelf life of at least one year. Oil-based products like the Pomade & Hair & Body Oil will last for indefinitely, as long as they don't come in contact with water. Water can cause these oil-based products to eventually get mold since they are not made with preservatives.

      ​SPONSORSHIP / BLOGGERS/ VLOGGERS

      I really appreciate your interest! However, I do not give out free product for reviews or giveaways at this time. You are more than welcome to purchase items to review :-)

      NATURAL, VEGAN & CRUELTY-FREE

      Michelley, the owner, has been a proud vegan for many years. None of Terrene Fusion's products are tested on animals. In addition, all raw materials are purchased from cruelty-free suppliers who are explicitly against animal testing. Each product is made with as many natural ingredients as possible. Emulsifiers and paraben-free preservatives are the only man-made additions, as they are required to maintain product consistency, keep bacteria at bay and extend shelf life. All Silk Amino Acids are extracted from empty cocoons, making Terrene Fusions' products 100% vegan.

      RETURNS & REFUNDS

      Due to the nature of Terrene Fusions providing custom, handmade products, refunds and returns are not accepted. Items damaged during transit are covered through Priority Mail insurance via USPS and will need to be handled with the Post Office.

       

      ​ADDITIONAL DETAILS

      • Contact email is INFO@TERRENEFUSIONS.COM 
      • Please keep all products away from children
      •  All of my products are for external use only. Please avoid direct eye contact when using.
      •  If you have sensitive skin, do a small skin patch test first before applying to larger areas of the body. Please discontinue use immediately if any irritation or discomforting redness occurs.
      • A few essential oils are not meant to be used on pregnant women or people who have certain health issues. If you are pregnant or health condition(s), please review the ingredients with your doctor to confirm that it is okay to use. 
      • Terrene Fusions’ products should not be used to treat skin or scalp conditions as an alternative for going to the doctor. 
      • FDA Disclaimer:  Terrene Fusions' product claims have not been evaluated by the Food and Drug Administration.  Our products are not intended to diagnose, treat, cure or prevent any disease.